Privacy policy
Last updated: October 2026
Relay ("we", "us", "our") provides a messaging and customer-conversation platform that businesses use to talk to their own customers on WhatsApp, Instagram, Facebook Messenger and their website, and to run landing pages and online courses. This policy explains what information we handle and how.
Information we handle
- Messages exchanged between a business and its customers through Relay, including on WhatsApp, Instagram and Messenger, and files or voice notes sent in those chats.
- Details a customer chooses to share, such as a name, phone number or email, including through a business's website chat, landing page form or lead form.
- For course buyers: name, email, phone, the course bought, payment status from Razorpay, watch progress and signed-in devices.
- Account details of the business team members who use Relay (login ID, display name, email if provided) and a record of sign-ins.
- Technical data such as IP address and browser type, used for security, rate limits and troubleshooting.
How we use it
- To deliver and show conversations between a business and its customers inside Relay.
- To send and receive messages on behalf of the connected business using Meta's platforms.
- To run account login, team management, billing, invoices and usage reports for the business.
- To give course students access to what they bought.
- To keep the service secure and reliable.
Who we share it with
We share message content with Meta Platforms, Inc. only as needed to send and receive messages on WhatsApp, Instagram and Messenger. Payments are processed by Razorpay; we do not store card or UPI details. If a business turns on the optional AI bot, the relevant conversation and that business's own information are sent to our AI provider to write a reply. We do not sell personal data and we do not use conversation content for advertising.
Cookies
Relay uses a sign-in cookie to keep you logged in. Our own website may use the Meta Pixel to measure our ads. Landing pages and course pages built by a business may use that business's Meta Pixel if they add it.
How long we keep it
Conversation data is kept while the business account is active, or until the business deletes it. A business can delete individual messages or whole conversations at any time.
Your choices
A customer can ask the business they messaged to delete their conversation. You can reply STOP to a business's marketing messages to stop them. Team members and course students can ask for account removal through the business they work with, or by contacting us.
Security
We use encrypted connections (HTTPS), access-controlled logins, per-workspace data separation, rate limits, and encrypted storage for payment keys. Changing a password signs out every other device.
Changes
We may update this policy. Material changes are shown by the date at the top of this page.
Contact
Questions about this policy: sales@relayapi.co.in.